Some healthcare facilities use electronic devices, but these are often outdated, inconvenient, and insecure, as the signatures they capture are simple images with no authentication data. For example, private clinics that serve dozens of patients daily face long waiting times as patients need to sign documents related to treatment or data handling. These outdated document signing processes not only complicate administrative work but also force patients to wait longer.

Elpako Biometric Signature offers institutions a way to fully transition to electronic signatures, ensuring that each signature is authentic, secure, and legally recognized. This solution not only streamlines service processes, reduces queues, and eases administrative burdens, but also improves the overall customer experience by introducing a modern and convenient service model.

The technology allows the use of tablets and a special stylus to sign directly on digital documents. During signing, unique graphometric data such as pen angles, pressure, and speed are captured to create an authentic signature profile.

Furthermore, the platform offers a range of features designed to address real customer service challenges, optimize processes, and simplify daily tasks.

Features that improve customer service and document management

Document template creation

Every company has specific documents that need to be processed quickly and efficiently. Elpako Biometric Signature platform allows the creation of custom templates with fillable fields that can easily be applied to PDF or Word documents using a simple drag-and-drop method. This means your team can quickly generate standardized documents suitable for various situations, from contracts to order forms. Using these templates makes document management faster, more accurate, and less prone to errors.

Electronic signature functionality

Imagine that your client no longer has to wait for documents to be printed. The administrator simply selects a template and sends it to the tablet with a single click, where the document instantly appears for the client. The client can clearly see every filled field, and a guided animation helps them through each step of the process. Even those with little technology experience can easily complete the signing.

Assistance mode: convenient collaboration on two screens

Elpako team noticed that in customer service centers, administrators often need to stand up, walk around the desk, or lean over it to help clients fill out forms. These awkward situations disrupt smooth service and often force administrators to fill in the information themselves, which isn’t fair to the client.
To address these challenges, the Elpako platform offers a unique feature where both the administrator and the client can work on the same document on two separate screens simultaneously. This ensures that both parties can view each filled field in real time, discuss any issues, and quickly correct inaccuracies. This feature helps avoid misunderstandings, improves communication quality, and builds trust between the company and its clients.

Automatic document storage and sharing

Documents often get lost or improperly stored, leading to disputes and dissatisfaction for both clients and employees. Elpako automates this process – once a document is completed and signed, it is stored in the internal document management system and immediately sent to the client via email. This eliminates the need for printing, as all documents are available in digital format at any time. This solution ensures that important information won’t be lost, reduces administrative costs, and saves time.

Personalized solutions

Every company values not only efficiency but also a unique brand image. Elpako Biometric Signature platform allows everything to be customized to match your brand’s style – from colors and fonts to logos, ensuring a seamless experience for your clients. Most importantly, the system works on various devices, such as phones or tablets, regardless of manufacturer or technical specifications. The tablet’s standby mode allows you to display your ads or other important information, while clients can select desired services directly from the screen, ensuring quick and convenient service.

Ready to transform your customer service?

Elpako clients have already seen how easy it is to switch to digital solutions. From small offices to large financial institutions, all of them enjoy faster service and smoother processes. This solution is easily adaptable not only at reception desks but also in private offices, such as law firms, and in companies without defined service locations, like auto repair shops. Even in mobile services like equipment installation, Elpako Biometric Signature features allow work to be done faster and more efficiently while at the client’s location.

Your business deserves solutions that help it grow and improve. Elpako is more than just a tool – it’s a path to modern, efficient, reliable, and secure document management that allows you to focus on what matters most – quality customer service and building trust. Are you ready to transform your approach to customer experience? Try Elpako today and feel the difference.

Try a demo

If you want to learn more about the Elpako Biometric Signature platform, our expert Rokas will answer all your questions, introduce you to the platform’s capabilities, and provide detailed pricing information.

Additionally, we offer a 7-day demo period for free. It’s a great opportunity to see how the platform works in real conditions and how it can improve your workflows and customer experience.

To contact and register for the demo, reach out to Export Development Manager
Rokas Jašinskas at +370 620 54 160 or by email at [email protected]

For instance, when visiting a healthcare facility, patient information is managed in digital medical records, but consent forms for surgeries or payment documents are still signed by hand. This is where the biometric signature becomes an essential technology, enabling the complete elimination of paper documents and ensuring that all processes take place in the digital space.

Use case of biometric signature

Elpako’s biometric signature is designed for in-person client services, allowing documents to be signed on tablets. This platform not only provides high legal protection but also significantly improves the quality of customer service. Clients can conveniently and quickly sign documents anywhere, whether it’s a public service center, an insurance broker’s office, or signing off on a solar power installation acceptance certificate. Using Elpako’s biometric signature, you can completely eliminate paper documents and transition to digital processes.

Features and benefits of the technology

A biometric signature is a digital method for signing documents using a tablet and its stylus. During signing, unique data from the person’s writing movements are collected, including pen tilt angles, pressure, and acceleration, which are encrypted and stored in the document. This ensures a high level of security and legal protection. Elpako’s biometric signature complies with ISO/IEC 19794-7:2021 and eIDAS regulations, guaranteeing reliability and legality throughout the European Union.

It’s important to understand that electronic signatures are often just an image of a signature, not a real electronic signature. Such an image cannot be authenticated as belonging to a specific person and holds no legal power. In contrast, Elpako’s biometric signature ensures a high level of security by collecting the person’s graphometric data during signing. In case of doubts about forgery or disputes, forensic experts can conduct a graphometric analysis to assess the validity of the signature. This signing method is legally binding and is regarded as equivalent to a handwritten signature.

More than just a signature

Elpako’s team has developed a meticulously crafted platform that not only enables the collection of biometric signatures but also ensures the highest quality of service for your clients. This solution is designed with real daily challenges in mind, offering convenient and necessary features. These help to optimize workflows, simplify document management, and enhance the customer experience at every touchpoint with the company.

Additional features

Document template creation: Elpako’s platform allows for easy and quick creation of document templates that include fillable fields with different values, which can be individually configured. These fields are inserted into the document by dragging, allowing them to be easily tailored to specific needs. This ensures that each document template can be adapted to particular cases, maximizing convenience.

Assistance features: the assistance features include the ability to work on a single document displayed on two independent screens, enabling administrators and clients to input data directly, ensuring smooth and efficient collaboration. The document completion process is accompanied by a wizard animation that helps clients understand the steps and ensures seamless information entry. These features ensure that clients are always informed about each step and can easily fill out documents.

Compatibility with all tablets: Elpako’s biometric signature platform works on any tablet with a digital pen, as well as on smartphones, requiring only an internet connection. The platform supports Android, Windows, iOS, and Linux operating systems, making it compatible with a variety of devices regardless of manufacturer or technical specifications. Additionally, there is an option to customize the tablet’s screen background to match the organization’s visual style, ensuring a professional and appealing service center image at every customer service step.

Document storage: the generated document is stored in Elpako’s data repository, ensuring secure and reliable document storage. Using artificial intelligence (AI), you can easily perform data searches and integrate storage solutions with popular tools like Google Drive, Dropbox, SharePoint, and other systems. This feature allows you to have all necessary documents in one place and access them quickly at any time.

API integrations: Elpako offers extensive integration capabilities with other systems through an API interface, allowing efficient transfer of documents and data. You can easily integrate Elpako’s biometric signature solution with existing platforms and tools, such as various CRM systems, document management, or other specialized platforms. The integration capabilities provide flexibility and efficiency, enabling you to optimize workflows and increase operational performance.

Elpako’s biometric signature platform offers a wide range of additional features, including:

• Different signing methods: options to sign with a pen, finger, or computer mouse, as well as using various specialized signing devices.
• Support for multiple signatures: multiple signatures on a single document, including qualified, advanced, and biometric signatures.
• User and role management: ability to assign different rights and functions to various users.
• Signing session monitoring and review: allows tracking of signing processes in real time.
• Document archiving: secure and convenient document archiving.
• Document attachments: ability for clients to add photos or additional documents directly.
• Form selection: clients can conveniently select the desired service or document directly from the stand-by window on the tablet.
• PDF editing: automatic recognition and editing of fillable fields in Adobe PDFs.
• Digital signature and timestamping: ensures document authenticity and immutability.
• Geographic location tagging: enhances signing security by specifying the geographic location.
• Audit records and reports: comprehensive audit records and reports, ensuring compliance and transparency.
• Platform customization: customization of design and font according to organizational styles, and multi-language support.
• Accessibility for people with disabilities: ensures that the platform is accessible to all users.
• Other biometric integrations: includes integrations for other biometric features, such as voice or fingerprints.

Elpako’s biometric signature is an innovative solution that helps organizations step further into the digital era. By providing high security and efficient document management, this solution not only helps reduce costs but also improves the quality of customer service. Integration with various systems and wide application possibilities make Elpako’s biometric signature an ideal choice for any organization looking to digitize its operations.

Try the demo version

If you want to learn more about Elpako’s biometric signature platform, our expert Rokas will not only answer all your questions but also introduce you to the platform’s capabilities and provide detailed information about pricing.

Additionally, we offer a 7-day free demo period for you to try Elpako’s biometric signature platform. This is a great opportunity to see how the platform works in real conditions and how it can improve work processes and customer experience.

To get in touch and register for the demo version, contact the Business Development Manager, Rokas Jašinskas, at +370 620 54 160 or email at [email protected]