These scenarios are common—not because people don’t want to work efficiently, but because the tools they have can’t keep up. A mechanic inspects a vehicle with the client, yet still has to fill out paperwork at the front desk. Logistics specialists carry folders around the warehouse because they don’t have time to get back to a computer. Real estate agents return to the office just to send out documents via email. All these disruptions slow down workflows, increase the chance of errors, and ultimately hold businesses back.

What Does True Business Mobility Look Like?

Today, business must go where the customer is—mobile, agile, and fast. But true mobility requires more than a laptop or a smart device. It demands a shift in mindset: a continuous flow of information and decisions made in real time, on-site. Traditional document management—offices, paperwork, printers, disconnected systems—creates friction where there should be flow.

Digital mobility isn’t just about convenience. It represents a change in business culture: less formality, more trust between employee and customer; less waiting, more engagement. It fosters not only productivity but a better emotional work environment—where processes help rather than hinder. That’s exactly what Elpako Biometric Signature Platform enables: seamless, secure, and legally valid work—without interruption.

What Does Real Mobility Look Like?

Elpako solution is more than just an electronic signature. It’s a complete approach to document management—done through a single device, in one system, without extra steps:

• Pre-built templates – no need to create documents on the spot.

• On-site form completion and biometric signing – right where the job happens.

• Instant document delivery – to clients or colleagues, with automatic syncing to your company’s document management system.

Four Real-World Scenarios from Everyday Business

Auto Repair Shop
A mechanic discusses necessary repairs with the client on-site. The details are immediately recorded in a digital form, photos of the vehicle are attached, and everything is signed using a tablet with a biometric signature. The form is then emailed to the client. No extra paperwork, no administrative burden. The client gets full transparency and documented proof—saving time and avoiding any confusion.

Field Service Teams
A technician responds to a burst pipe at a client’s home. He records the work done, adds photos, signs the document on a tablet, and the form is instantly sent to both the client and the office. No printing, no phone calls. The client gets immediate confirmation, and the company gets an accurate record.

Equipment Rental
A technician delivers construction equipment to a job site. The handover form is completed on a tablet, equipment condition is recorded, photos attached, and both parties sign biometrically. The document goes straight to the office. All the information is stored where it’s needed and ready when it’s needed—essential when equipment moves between multiple sites daily.

Insurance Claims
An insurance assessor visits a client’s home after an incident. They document the damage, complete necessary forms, add photos, sign the report on a tablet, and send it straight into the insurer’s system. The client doesn’t need to visit an office, and the claims process begins within minutes—easing stress and accelerating service.

Why This Matters for You

Maybe your company’s processes are technically “under control”—but how much time does it really take? Filling out paper documents on-site, transferring and sending them, making phone calls to confirm details—these steps cost work hours. Employees often revisit clients just to “finalize” a process, leaving customers uncertain about the outcome.

Smooth document management isn’t a bonus—it’s a foundation. When the system runs without friction, clients feel confident and employees feel in control. This isn’t just about saving time. It’s about peace of mind, speed, and respect for everyone’s time.

Businesses that adopt mobile signing solutions often see a 15–30% increase in services completed during a single visit. That means not only happier customers, but real financial results—fewer return visits, less wasted time, and more revenue per working hour.

If your team still waits to “handle documents” at a computer, it means one thing—you’re losing efficiency every single day.

Mobility Principles That Transform Customer Service

• Speed: Less waiting, more doing.

• Accuracy: Data is captured immediately—reducing the risk of forgetting or mixing things up later.

• Trust: Clients are involved in the process and understand every step.

• Efficiency: One visit = task completed.

Mobility isn’t the future—it’s the present, and the fast are already winning.
While some are still figuring out schedules and paperwork logistics, others are completing entire workflows on the spot, in just minutes. Some wait—others act. Every delayed step is a lost opportunity to deliver at the right time.

Digitization isn’t just a tech upgrade. It’s a way to free up time, reduce stress, and let your team focus on what they do best—serving clients, not managing paperwork. When documentation becomes invisible, business becomes faster, clearer, and more pleasant for everyone involved.

The less someone feels like they’re “handling documents,” the more efficient your organization becomes. Not because documents aren’t important—but because they no longer get in the way. When information flows seamlessly, your business moves decisively and quickly.

Start working faster, simpler, and smarter—with the Elpako Biometric Signature Platform.

To learn more, contact Business Development Manager Rokas Jašinskas at +370 620 54 160 or email [email protected].

Some healthcare facilities use electronic devices, but these are often outdated, inconvenient, and insecure, as the signatures they capture are simple images with no authentication data. For example, private clinics that serve dozens of patients daily face long waiting times as patients need to sign documents related to treatment or data handling. These outdated document signing processes not only complicate administrative work but also force patients to wait longer.

Elpako Biometric Signature offers institutions a way to fully transition to electronic signatures, ensuring that each signature is authentic, secure, and legally recognized. This solution not only streamlines service processes, reduces queues, and eases administrative burdens, but also improves the overall customer experience by introducing a modern and convenient service model.

The technology allows the use of tablets and a special stylus to sign directly on digital documents. During signing, unique graphometric data such as pen angles, pressure, and speed are captured to create an authentic signature profile.

Furthermore, the platform offers a range of features designed to address real customer service challenges, optimize processes, and simplify daily tasks.

Features that improve customer service and document management

Document template creation

Every company has specific documents that need to be processed quickly and efficiently. Elpako Biometric Signature platform allows the creation of custom templates with fillable fields that can easily be applied to PDF or Word documents using a simple drag-and-drop method. This means your team can quickly generate standardized documents suitable for various situations, from contracts to order forms. Using these templates makes document management faster, more accurate, and less prone to errors.

Electronic signature functionality

Imagine that your client no longer has to wait for documents to be printed. The administrator simply selects a template and sends it to the tablet with a single click, where the document instantly appears for the client. The client can clearly see every filled field, and a guided animation helps them through each step of the process. Even those with little technology experience can easily complete the signing.

Assistance mode: convenient collaboration on two screens

Elpako team noticed that in customer service centers, administrators often need to stand up, walk around the desk, or lean over it to help clients fill out forms. These awkward situations disrupt smooth service and often force administrators to fill in the information themselves, which isn’t fair to the client.
To address these challenges, the Elpako platform offers a unique feature where both the administrator and the client can work on the same document on two separate screens simultaneously. This ensures that both parties can view each filled field in real time, discuss any issues, and quickly correct inaccuracies. This feature helps avoid misunderstandings, improves communication quality, and builds trust between the company and its clients.

Automatic document storage and sharing

Documents often get lost or improperly stored, leading to disputes and dissatisfaction for both clients and employees. Elpako automates this process – once a document is completed and signed, it is stored in the internal document management system and immediately sent to the client via email. This eliminates the need for printing, as all documents are available in digital format at any time. This solution ensures that important information won’t be lost, reduces administrative costs, and saves time.

Personalized solutions

Every company values not only efficiency but also a unique brand image. Elpako Biometric Signature platform allows everything to be customized to match your brand’s style – from colors and fonts to logos, ensuring a seamless experience for your clients. Most importantly, the system works on various devices, such as phones or tablets, regardless of manufacturer or technical specifications. The tablet’s standby mode allows you to display your ads or other important information, while clients can select desired services directly from the screen, ensuring quick and convenient service.

Ready to transform your customer service?

Elpako clients have already seen how easy it is to switch to digital solutions. From small offices to large financial institutions, all of them enjoy faster service and smoother processes. This solution is easily adaptable not only at reception desks but also in private offices, such as law firms, and in companies without defined service locations, like auto repair shops. Even in mobile services like equipment installation, Elpako Biometric Signature features allow work to be done faster and more efficiently while at the client’s location.

Your business deserves solutions that help it grow and improve. Elpako is more than just a tool – it’s a path to modern, efficient, reliable, and secure document management that allows you to focus on what matters most – quality customer service and building trust. Are you ready to transform your approach to customer experience? Try Elpako today and feel the difference.

Try a demo

If you want to learn more about the Elpako Biometric Signature platform, our expert Rokas will answer all your questions, introduce you to the platform’s capabilities, and provide detailed pricing information.

Additionally, we offer a 7-day demo period for free. It’s a great opportunity to see how the platform works in real conditions and how it can improve your workflows and customer experience.

To contact and register for the demo, reach out to Export Development Manager
Rokas Jašinskas at +370 620 54 160 or by email at [email protected]

Rokas, Business Development Manager

Qualified electronic signature
Let’s start with the qualified electronic signature, which offers several crucial advantages:

• Legal validity: Electronic signatures used in the European Union are recognized under the eIDAS regulation, meaning a qualified electronic signature has the same legal standing as a handwritten one. This ensures the legality and reliability of your documents.
• Security: Qualified electronic signatures provide the highest level of security. When you sign electronically, advanced algorithms generate a unique digital code that verifies the authenticity of your document. This code is created using a private key that only you possess, ensuring that your signature is secure and solely yours.
• Integration: The electronic signature can be easily integrated into existing document management systems, so there’s no need to overhaul your entire workflow. With the interface or API provided by Elpako, connecting your systems with an electronic signing solution is straightforward. Additionally, Elpako web application allows you to conveniently and quickly sign documents online—anytime, anywhere.

• Benefits: Electronic signatures enable remote signing, eliminating the need for physical contact. This is particularly important for international business or remote work. With speed and security as top priorities, electronic signatures significantly reduce the time required for document signing—no more waiting for postal deliveries or coordinating meetings with signatories. Moreover, they help reduce administrative costs by eliminating the need to print, store, and transport paper documents.
• Additional features: Elpako qualified signing system also offers features such as identity authentication, which is extremely useful in self-service systems, for registration, and login processes. Additionally, electronic signatures can be integrated into business processes along with electronic seals, document storage, and archiving, as well as verification of e-signatures and seals.

Biometric signature
Biometric signatures represent another advanced technology with specific advantages:

• Legal validity: According to the eIDAS regulation, biometric signatures meet the requirements for advanced electronic signatures across the European Union and are legally equivalent to handwritten signatures in Lithuania. Unique to each individual, biometric signatures reliably identify the signer, and their compliance with high ISO standards ensures their reliability in legal disputes. The signature data is encrypted, making it impossible to alter or forge, ensuring the integrity of both the document and the signature.
• Security: Signing documents with a biometric signature is both secure and convenient. The process is entirely digital, using a tablet and a stylus. When signing, your unique writing movements—such as pen tilt, pressure, and speed—are recorded, encrypted, and embedded in the document, guaranteeing the security of your signature. Additionally, Elpako enhances the protection of biometric signatures by using electronic seals and qualified time stamps.

• Integration: Using a biometric signature is simple. Administrators can manage the process via Elpako web application on their computers, while the same app must be installed on any tablet used for signing. This setup allows for document signing without complex integrations. Signed documents and templates can be stored within the Elpako app. If you wish to integrate your document or business management system with a biometric signature, you can do so via API.
• Benefits: Biometric signatures greatly improve customer service. Imagine your clients signing documents directly on a tablet screen and receiving the signed documents via email within moments. This not only saves time and resources but also enhances the overall customer experience. This solution is particularly useful in reception areas, customer service centers, and mobile service points.
• Additional features: Elpako biometric signature application includes several additional features that simplify daily tasks. For instance, you can create document templates with pre-prepared fields, speeding up document preparation. The assistance mode allows employees to monitor clients filling out documents in real-time, enabling immediate intervention if needed to ensure accurate data entry. This not only increases work efficiency but also reduces the likelihood of errors, ensuring smoother processes.

Which technology is right for your business?

Both of these technologies have their strengths, but the choice depends on your business needs. If your operations focus on direct customer service, a biometric signature might be the better choice due to its convenience. If you work remotely or provide online services, a qualified electronic signature may be more suitable.

To ensure flexibility and meet diverse business needs, both technologies can be used together. For example, some documents could be signed online with a qualified electronic signature for legal protection and recognition, while others could be signed on-site with a biometric signature for speed and convenience. This approach allows companies to flexibly combine both technologies based on specific situations and needs.

When deciding which signature method is best for your business, it’s important to consider your operational specifics, customer service needs, and document management requirements.

If you have any questions or would like to learn more about these solutions, please contact me, Rokas Jašinskas, at +370 620 54 160 or via email at [email protected]. I am ready to answer all your questions.

For instance, when visiting a healthcare facility, patient information is managed in digital medical records, but consent forms for surgeries or payment documents are still signed by hand. This is where the biometric signature becomes an essential technology, enabling the complete elimination of paper documents and ensuring that all processes take place in the digital space.

Use case of biometric signature

Elpako’s biometric signature is designed for in-person client services, allowing documents to be signed on tablets. This platform not only provides high legal protection but also significantly improves the quality of customer service. Clients can conveniently and quickly sign documents anywhere, whether it’s a public service center, an insurance broker’s office, or signing off on a solar power installation acceptance certificate. Using Elpako’s biometric signature, you can completely eliminate paper documents and transition to digital processes.

Features and benefits of the technology

A biometric signature is a digital method for signing documents using a tablet and its stylus. During signing, unique data from the person’s writing movements are collected, including pen tilt angles, pressure, and acceleration, which are encrypted and stored in the document. This ensures a high level of security and legal protection. Elpako’s biometric signature complies with ISO/IEC 19794-7:2021 and eIDAS regulations, guaranteeing reliability and legality throughout the European Union.

It’s important to understand that electronic signatures are often just an image of a signature, not a real electronic signature. Such an image cannot be authenticated as belonging to a specific person and holds no legal power. In contrast, Elpako’s biometric signature ensures a high level of security by collecting the person’s graphometric data during signing. In case of doubts about forgery or disputes, forensic experts can conduct a graphometric analysis to assess the validity of the signature. This signing method is legally binding and is regarded as equivalent to a handwritten signature.

More than just a signature

Elpako’s team has developed a meticulously crafted platform that not only enables the collection of biometric signatures but also ensures the highest quality of service for your clients. This solution is designed with real daily challenges in mind, offering convenient and necessary features. These help to optimize workflows, simplify document management, and enhance the customer experience at every touchpoint with the company.

Additional features

Document template creation: Elpako’s platform allows for easy and quick creation of document templates that include fillable fields with different values, which can be individually configured. These fields are inserted into the document by dragging, allowing them to be easily tailored to specific needs. This ensures that each document template can be adapted to particular cases, maximizing convenience.

Assistance features: the assistance features include the ability to work on a single document displayed on two independent screens, enabling administrators and clients to input data directly, ensuring smooth and efficient collaboration. The document completion process is accompanied by a wizard animation that helps clients understand the steps and ensures seamless information entry. These features ensure that clients are always informed about each step and can easily fill out documents.

Compatibility with all tablets: Elpako’s biometric signature platform works on any tablet with a digital pen, as well as on smartphones, requiring only an internet connection. The platform supports Android, Windows, iOS, and Linux operating systems, making it compatible with a variety of devices regardless of manufacturer or technical specifications. Additionally, there is an option to customize the tablet’s screen background to match the organization’s visual style, ensuring a professional and appealing service center image at every customer service step.

Document storage: the generated document is stored in Elpako’s data repository, ensuring secure and reliable document storage. Using artificial intelligence (AI), you can easily perform data searches and integrate storage solutions with popular tools like Google Drive, Dropbox, SharePoint, and other systems. This feature allows you to have all necessary documents in one place and access them quickly at any time.

API integrations: Elpako offers extensive integration capabilities with other systems through an API interface, allowing efficient transfer of documents and data. You can easily integrate Elpako’s biometric signature solution with existing platforms and tools, such as various CRM systems, document management, or other specialized platforms. The integration capabilities provide flexibility and efficiency, enabling you to optimize workflows and increase operational performance.

Elpako’s biometric signature platform offers a wide range of additional features, including:

• Different signing methods: options to sign with a pen, finger, or computer mouse, as well as using various specialized signing devices.
• Support for multiple signatures: multiple signatures on a single document, including qualified, advanced, and biometric signatures.
• User and role management: ability to assign different rights and functions to various users.
• Signing session monitoring and review: allows tracking of signing processes in real time.
• Document archiving: secure and convenient document archiving.
• Document attachments: ability for clients to add photos or additional documents directly.
• Form selection: clients can conveniently select the desired service or document directly from the stand-by window on the tablet.
• PDF editing: automatic recognition and editing of fillable fields in Adobe PDFs.
• Digital signature and timestamping: ensures document authenticity and immutability.
• Geographic location tagging: enhances signing security by specifying the geographic location.
• Audit records and reports: comprehensive audit records and reports, ensuring compliance and transparency.
• Platform customization: customization of design and font according to organizational styles, and multi-language support.
• Accessibility for people with disabilities: ensures that the platform is accessible to all users.
• Other biometric integrations: includes integrations for other biometric features, such as voice or fingerprints.

Elpako’s biometric signature is an innovative solution that helps organizations step further into the digital era. By providing high security and efficient document management, this solution not only helps reduce costs but also improves the quality of customer service. Integration with various systems and wide application possibilities make Elpako’s biometric signature an ideal choice for any organization looking to digitize its operations.

Try the demo version

If you want to learn more about Elpako’s biometric signature platform, our expert Rokas will not only answer all your questions but also introduce you to the platform’s capabilities and provide detailed information about pricing.

Additionally, we offer a 7-day free demo period for you to try Elpako’s biometric signature platform. This is a great opportunity to see how the platform works in real conditions and how it can improve work processes and customer experience.

To get in touch and register for the demo version, contact the Business Development Manager, Rokas Jašinskas, at +370 620 54 160 or email at [email protected]