These scenarios are common—not because people don’t want to work efficiently, but because the tools they have can’t keep up. A mechanic inspects a vehicle with the client, yet still has to fill out paperwork at the front desk. Logistics specialists carry folders around the warehouse because they don’t have time to get back to a computer. Real estate agents return to the office just to send out documents via email. All these disruptions slow down workflows, increase the chance of errors, and ultimately hold businesses back.

What Does True Business Mobility Look Like?

Today, business must go where the customer is—mobile, agile, and fast. But true mobility requires more than a laptop or a smart device. It demands a shift in mindset: a continuous flow of information and decisions made in real time, on-site. Traditional document management—offices, paperwork, printers, disconnected systems—creates friction where there should be flow.

Digital mobility isn’t just about convenience. It represents a change in business culture: less formality, more trust between employee and customer; less waiting, more engagement. It fosters not only productivity but a better emotional work environment—where processes help rather than hinder. That’s exactly what Elpako Biometric Signature Platform enables: seamless, secure, and legally valid work—without interruption.

What Does Real Mobility Look Like?

Elpako solution is more than just an electronic signature. It’s a complete approach to document management—done through a single device, in one system, without extra steps:

• Pre-built templates – no need to create documents on the spot.

• On-site form completion and biometric signing – right where the job happens.

• Instant document delivery – to clients or colleagues, with automatic syncing to your company’s document management system.

Four Real-World Scenarios from Everyday Business

Auto Repair Shop
A mechanic discusses necessary repairs with the client on-site. The details are immediately recorded in a digital form, photos of the vehicle are attached, and everything is signed using a tablet with a biometric signature. The form is then emailed to the client. No extra paperwork, no administrative burden. The client gets full transparency and documented proof—saving time and avoiding any confusion.

Field Service Teams
A technician responds to a burst pipe at a client’s home. He records the work done, adds photos, signs the document on a tablet, and the form is instantly sent to both the client and the office. No printing, no phone calls. The client gets immediate confirmation, and the company gets an accurate record.

Equipment Rental
A technician delivers construction equipment to a job site. The handover form is completed on a tablet, equipment condition is recorded, photos attached, and both parties sign biometrically. The document goes straight to the office. All the information is stored where it’s needed and ready when it’s needed—essential when equipment moves between multiple sites daily.

Insurance Claims
An insurance assessor visits a client’s home after an incident. They document the damage, complete necessary forms, add photos, sign the report on a tablet, and send it straight into the insurer’s system. The client doesn’t need to visit an office, and the claims process begins within minutes—easing stress and accelerating service.

Why This Matters for You

Maybe your company’s processes are technically “under control”—but how much time does it really take? Filling out paper documents on-site, transferring and sending them, making phone calls to confirm details—these steps cost work hours. Employees often revisit clients just to “finalize” a process, leaving customers uncertain about the outcome.

Smooth document management isn’t a bonus—it’s a foundation. When the system runs without friction, clients feel confident and employees feel in control. This isn’t just about saving time. It’s about peace of mind, speed, and respect for everyone’s time.

Businesses that adopt mobile signing solutions often see a 15–30% increase in services completed during a single visit. That means not only happier customers, but real financial results—fewer return visits, less wasted time, and more revenue per working hour.

If your team still waits to “handle documents” at a computer, it means one thing—you’re losing efficiency every single day.

Mobility Principles That Transform Customer Service

• Speed: Less waiting, more doing.

• Accuracy: Data is captured immediately—reducing the risk of forgetting or mixing things up later.

• Trust: Clients are involved in the process and understand every step.

• Efficiency: One visit = task completed.

Mobility isn’t the future—it’s the present, and the fast are already winning.
While some are still figuring out schedules and paperwork logistics, others are completing entire workflows on the spot, in just minutes. Some wait—others act. Every delayed step is a lost opportunity to deliver at the right time.

Digitization isn’t just a tech upgrade. It’s a way to free up time, reduce stress, and let your team focus on what they do best—serving clients, not managing paperwork. When documentation becomes invisible, business becomes faster, clearer, and more pleasant for everyone involved.

The less someone feels like they’re “handling documents,” the more efficient your organization becomes. Not because documents aren’t important—but because they no longer get in the way. When information flows seamlessly, your business moves decisively and quickly.

Start working faster, simpler, and smarter—with the Elpako Biometric Signature Platform.

To learn more, contact Business Development Manager Rokas Jašinskas at +370 620 54 160 or email [email protected].

DVS KONTORA and Elpako Integration – Enhancing Customer Service Efficiency

By integrating the Elpako Biometric Signature, organizations can not only streamline internal processes but also facilitate seamless in-person document signing. Eliminating paper-based workflows moves all company documentation into a digital environment, ensuring a faster, more secure, and more convenient experience for both employees and clients.

What is the Elpako Biometric Signature?

The Elpako Biometric Signature is an innovative document signing solution that allows users to sign documents manually using a tablet stylus. During the signing process, unique biometric data—such as pen pressure, movement speed, acceleration, angles, and curves—are captured. This method ensures a high level of security, making signature forgery nearly impossible. All data is encrypted using top-tier security standards and fully complies with EU electronic signature regulations.

Who is it for?

The integration with DVS KONTORA is designed for both public and private sector organizations looking to optimize document management and enhance customer service. It is particularly valuable for businesses that require in-person document signing but seek to eliminate paper documents, physical archives, and the administrative burdens that come with them.

By digitizing document workflows, organizations can accelerate operations, reduce errors, strengthen data security, and support sustainability initiatives.

Enhanced Customer Service with Assistance Mode

In customer service centers, administrators often face inconvenient situations—they have to walk around the desk or lean over to help clients fill out documents. This not only slows down the process but also frequently leads to administrators completing forms on behalf of clients, which is inefficient.

To solve this, Elpako’s integration introduces Assistance Mode—a feature that enables administrators and clients to work on the same document simultaneously across two screens. For example, in a municipality office, a client can independently fill out an application for financial aid while the administrator monitors the process on their screen, providing guidance and making real-time corrections if necessary. This is particularly useful when a client is unsure how to correctly complete a document, allowing the administrator to step in quickly and ensure smooth, high-quality service.

Key Benefits:

• Both the client and administrator see the document in real time
• The administrator can assist with form completion

Results:

• Faster customer service
• More accurately completed documents
• Reduced unnecessary workload for administrators

How Does the Integration with KONTORA Work?

The integration automates the entire document signing process:

• Document templates are synchronized between KONTORA and Elpako.
• Signing is initiated directly within the KONTORA system.
• The document is transferred to a tablet for review and completion.
• The administrator can monitor and assist the client with document completion.
• The client signs using a biometric signature.
• The signed document is registered in the KONTORA system.

Why Choose This Integration?

• Speed – Automated processes reduce waiting times.
• Convenience – An intuitive system that requires no additional training.
• Transparency – All signatures are documented.
• Security – Biometric data prevents signature forgery.
• Sustainability – Eliminates the need for paper documents entirely.

How to Get Started?

1. Contact the Elpako or DVS KONTORA team to enable the service.
2. Create document templates within the Elpako platform.
3. Configure the integration with DVS KONTORA in just a few clicks.
4. Start using the system for efficient document management.

For more information about the DVS KONTORA and Elpako Biometric Signature integration, contact Business Development Manager Rokas Jašinskas at +370 620 54 160 or via email at [email protected].