Effective processes are the backbone of a strong organization, yet document management remains a challenge for many companies. Lengthy approval cycles, unclear responsibility distribution, and complex archiving slow down operations, complicate daily tasks, and reduce productivity. DVS KONTORA has already become a trusted solution for Lithuanian companies, helping to optimize document management, accelerate approval processes, and minimize the risk of errors.
DVS KONTORA and Elpako Integration – Enhancing Customer Service Efficiency
By integrating the Elpako Biometric Signature, organizations can not only streamline internal processes but also facilitate seamless in-person document signing. Eliminating paper-based workflows moves all company documentation into a digital environment, ensuring a faster, more secure, and more convenient experience for both employees and clients.
What is the Elpako Biometric Signature?
The Elpako Biometric Signature is an innovative document signing solution that allows users to sign documents manually using a tablet stylus. During the signing process, unique biometric data—such as pen pressure, movement speed, acceleration, angles, and curves—are captured. This method ensures a high level of security, making signature forgery nearly impossible. All data is encrypted using top-tier security standards and fully complies with EU electronic signature regulations.
Who is it for?
The integration with DVS KONTORA is designed for both public and private sector organizations looking to optimize document management and enhance customer service. It is particularly valuable for businesses that require in-person document signing but seek to eliminate paper documents, physical archives, and the administrative burdens that come with them.
By digitizing document workflows, organizations can accelerate operations, reduce errors, strengthen data security, and support sustainability initiatives.
Enhanced Customer Service with Assistance Mode
In customer service centers, administrators often face inconvenient situations—they have to walk around the desk or lean over to help clients fill out documents. This not only slows down the process but also frequently leads to administrators completing forms on behalf of clients, which is inefficient.
To solve this, Elpako’s integration introduces Assistance Mode—a feature that enables administrators and clients to work on the same document simultaneously across two screens. For example, in a municipality office, a client can independently fill out an application for financial aid while the administrator monitors the process on their screen, providing guidance and making real-time corrections if necessary. This is particularly useful when a client is unsure how to correctly complete a document, allowing the administrator to step in quickly and ensure smooth, high-quality service.
Key Benefits:
- Both the client and administrator see the document in real time
- The administrator can assist with form completion
Results:
- Faster customer service
- More accurately completed documents
- Reduced unnecessary workload for administrators
How Does the Integration with KONTORA Work?
The integration automates the entire document signing process:
- Document templates are synchronized between KONTORA and Elpako.
- Signing is initiated directly within the KONTORA system.
- The document is transferred to a tablet for review and completion.
- The administrator can monitor and assist the client with document completion.
- The client signs using a biometric signature.
- The signed document is registered in the KONTORA system.
Why Choose This Integration?
- Speed – Automated processes reduce waiting times.
- Convenience – An intuitive system that requires no additional training.
- Transparency – All signatures are documented.
- Security – Biometric data prevents signature forgery.
- Sustainability – Eliminates the need for paper documents entirely.
How to Get Started?
- Contact the Elpako or DVS KONTORA team to enable the service.
- Create document templates within the Elpako platform.
- Configure the integration with DVS KONTORA in just a few clicks.
- Start using the system for efficient document management.
For more information about the DVS KONTORA and Elpako Biometric Signature integration, contact Business Development Manager Rokas Jašinskas at +370 620 54 160 or via email at [email protected].
